These Terms of Service ("Terms") govern your use of the Venues V platform, including the mobile application and website (venuesv.com), operated by Venues V ("we", "us", "our").
By creating an account or using our platform, you agree to be bound by these Terms. If you do not agree, do not use Venues V.
1. The Service
Venues V is a venue operations platform for hospitality businesses. It provides task management, maintenance and issue requests, supply demand and restock history, verified operational evidence, opted-in location-based attendance, team communication, and dashboard reporting for venue owners, managers, cleaners, and staff.
We reserve the right to modify, suspend, or discontinue the service at any time with reasonable notice.
2. Accounts
You must provide accurate information when creating an account. You are responsible for maintaining the security of your password and for all activity under your account.
You must be 18 years or older and have the authority to enter into these Terms on behalf of your business.
One account owner is responsible for each business account. You may invite team members, but you remain responsible for their activity on the platform.
If your business enables automatic attendance or location-verified evidence, you are responsible for ensuring that venue geofences are accurate and that every affected worker receives any workplace notice, policy, consultation, or consent required by employment, privacy, surveillance, or industrial law. Venues V attendance is an operational record and must not be treated as an automatically accurate payroll calculation without employer review.
Eligible managers and cleaners choose whether to grant background location permission. Automatic geofencing is subject to device settings, operating-system restrictions, GPS accuracy, battery conditions, and connectivity. A manager must review and correct exceptions with a documented reason.
3. Demo Requests and Proposals
Submitting a demo request does not create an account, start a subscription, or guarantee service availability. We use the information provided to prepare a relevant demonstration, rollout recommendation, and commercial proposal.
Any implementation scope, onboarding, branding, custom workflow, integration, support level, term, or commercial commitment must be agreed in writing before provisioning.
4. Commercial Agreement and Payment
Pricing and billing terms are tailored to the agreed scope for your business and are set out in your proposal, order form, or other written commercial agreement.
Changes to venue count, branding, workflows, integrations, onboarding, support, or other contracted services may require a revised scope or commercial adjustment agreed with you.
Payments may be processed by Stripe or another method stated in your agreement. By accepting a paid agreement, you authorise charges according to those agreed terms.
Applicable taxes and currency are specified in the relevant commercial document.
5. Cancellation and Refunds
Cancellation, renewal, notice periods, service access after cancellation, and any refund entitlement are governed by your accepted commercial agreement and Australian Consumer Law.
To discuss cancellation or a contract change, contact us at hello@venuesv.com.
6. Acceptable Use
You agree not to:
- Use the platform for any unlawful purpose
- Upload content that is illegal, offensive, sexually explicit, threatening, harassing, discriminatory, or infringes third-party rights
- Bully, intimidate, impersonate, or abuse another user
- Upload malicious files, spam, or content unrelated to legitimate venue operations
- Attempt to access another customer's data
- Reverse engineer or attempt to extract source code from the platform
- Use automated tools to scrape or abuse the platform
- Share login credentials with people outside your organisation
Venues V uses safety filters and provides in-app reporting and blocking controls. We may preserve reported content for review, remove content, restrict communication, or suspend accounts where reasonably necessary to protect users or enforce these Terms. We aim to triage urgent safety reports promptly. Users can report a message by pressing and holding it in Chat, or contact hello@venuesv.com.
We reserve the right to suspend or terminate accounts that violate these terms without refund.
7. Your Data and Account Deletion
You retain ownership of all data you upload to Venues V. We do not claim any rights to your venue data, photos, or team information.
You grant us a licence to store and process your data to provide, secure, moderate, and support the service as described in our Privacy Policy.
You can initiate account deletion in the mobile app under More → Privacy & Support. Requests are processed within 30 days. Owner deletion may affect venue records, invited team access, and external subscription status.
See our Privacy Policy and Privacy Choices for full details.
8. Intellectual Property
The Venues V platform, including its design, code, branding, and content, is owned by us and protected by intellectual property laws. You may not copy, reproduce, or distribute any part of the platform without our written consent.
9. Disclaimer of Warranties
Venues V is provided "as is" without warranties of any kind, express or implied. We do not warrant that the service will be error-free, uninterrupted, or meet your specific requirements.
Nothing in these Terms limits your rights under the Australian Consumer Law where those rights cannot be excluded.
10. Limitation of Liability
To the maximum extent permitted by law, our total liability to you for any claim arising from your use of Venues V shall not exceed the amounts paid by you to us in the three months preceding the claim.
We are not liable for any indirect, incidental, special, or consequential damages, including loss of revenue, loss of data, or business interruption.
11. Governing Law
These Terms are governed by the laws of Queensland, Australia. Any disputes shall be resolved in the courts of Queensland, Australia.
12. Changes to Terms
We may update these Terms from time to time. We will notify you of material changes by email at least 14 days before they take effect. Your continued use after that date constitutes acceptance of the updated Terms.
13. Contact
For questions about these Terms, contact us at hello@venuesv.com.