Venues V ("we", "us", "our") operates the Venues V mobile application and website (venuesv.com). This Privacy Policy explains how we collect, use, and protect your information when you use our platform.
By using Venues V, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Demo request information
When you request a demo, we collect your name, work email, phone number, business name, venue count, approximate team size, venue type, operational challenge, desired timeframe, and product interests. Submitting this form does not create a user account or subscription.
Account information
When an account is provisioned or you accept an invitation, we collect your name, email address, phone number where provided, role, and account identifiers. Authentication is handled by our authentication provider; Venues V does not receive or store your plaintext password.
Sales, contract, and provisioning information
During discovery and provisioning, we may record sales notes, follow-up dates, agreed venue allowances, enabled features, support level, contract reference, commercial terms, onboarding details, and launch status. Access is restricted to authorised Venues V administrators.
Venue, communications, and operations data
We collect data you enter into the platform, including venue names, zones, tasks, issues, team member details, chat messages, images, videos, and photo proof. This is the core operational data of the service and is visible only to authorised people in the relevant venue or conversation.
Usage data
We collect information about how you use the app, including login times, feature usage, and device information (device type, OS version, app version).
Payment information
Payments are processed by Stripe. We do not store your credit card number, expiry, or CVC. We retain your Stripe customer ID and subscription status to manage your account.
Photos and operational evidence
Photos and videos uploaded to issues, supply requests, restock records, reports, company profiles, and chat are stored in cloud storage. Access to private operational evidence is restricted to authorised users for the relevant venue or conversation. Live camera evidence may record the server receipt time, device capture time, device location, location accuracy, and distance from the configured venue geofence. Existing library photos are labelled unverified and do not receive live-location verification.
Location and operational attendance
If an eligible manager or cleaner explicitly enables automatic attendance, Venues V uses foreground and background location to detect entry to and exit from configured geofences for assigned venues. We record the venue, clock-in and clock-out times, event source, device coordinates and accuracy, correction history, and the manager reason for a correction. Automatic attendance is an operational history feature and is not represented as payroll or wage calculation. Background location can be disabled in the app or device settings, and a manual attendance fallback remains available.
Venue owners and managers are responsible for providing any workplace notice, consultation, consent, or policy required before directing team members to use location-based attendance. Location is not used for advertising and is not intended to track a person outside assigned venue attendance and evidence workflows.
Supply demand and restock history
We record requested supply items, quantities, units, urgency, request notes, requesters, restock outcomes, manager actions, timestamps, and related operational evidence so authorised venue users can review demand and restock history.
Safety and support data
If you report content, block a user, contact support, or request account deletion, we collect the request details needed to review, action, and document that request. Reported content may be preserved in a restricted moderation record while it is investigated.
Push notification tokens
We store your device push token to send you notifications. You can disable notifications at any time in your device settings.
2. How We Use Your Information
- To respond to demo requests, prepare demonstrations, and provide tailored rollout proposals
- To provide and operate the Venues V platform
- To manage provisioned accounts and commercial agreements
- To send transactional emails (account creation, password reset, billing)
- To send push notifications for issues, tasks, supplies, attendance, and messages
- To verify live operational evidence against configured venue locations
- To provide opted-in automatic attendance for eligible assigned managers and cleaners
- To retain supply demand, restock, attendance correction, and evidence audit history
- To send product updates if you opted in during signup
- To investigate support requests, content reports, abuse, fraud, and security incidents
- To enforce our Terms and protect users through content filtering and blocking controls
- To provide contextual AI operational recommendations where enabled
- To improve the platform
3. Data Sharing
We do not sell your data. We do not share your personal information with third parties for marketing purposes.
We share data only with trusted service providers necessary to operate the platform:
- Supabase — database, authentication, storage, and real-time services
- Vercel — website hosting and secure server-side billing functions
- Stripe — payment processing and subscription management
- Our configured email delivery provider — account confirmation and transactional email delivery
- Our configured sales notification/automation provider — demo-request notification and follow-up where enabled
- Expo / Expo Push — mobile push notification delivery
- Our configured AI processing provider — limited operational context used to generate an in-app recommendation when the AI feature is enabled
All service providers are bound by data processing agreements and are prohibited from using your data for any other purpose.
We may disclose your information if required to do so by law or in response to valid legal requests by public authorities.
4. Data Security
We implement industry-standard security measures to protect your data:
- All data is encrypted in transit using HTTPS/TLS
- Data at rest is encrypted by our cloud infrastructure providers
- Supabase Row Level Security (RLS) enforces multi-tenant isolation — your data is only accessible to authorised users in your account
- Payment data is handled entirely by Stripe and never touches our servers
- Admin access to production data is restricted and logged
No method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we take reasonable precautions to protect your information.
5. Data Retention and Deletion
Demo-request information is retained while we assess, contact, and follow up on the opportunity, and then for a reasonable period for sales administration, duplicate prevention, and legal obligations. You can ask us to delete a demo request at any time.
We retain account and operational data while the account is active and as needed to provide the service. Supply movement, evidence, geofence attendance, and manager correction records may be retained for the business account's operational, safety, dispute-resolution, and legal requirements. Content reports and limited security records may be retained while an investigation is open or where required for legal, fraud-prevention, or security obligations.
You can initiate account deletion in the mobile app under More → Privacy & Support → Request Account Deletion. Authenticated deletion requests are processed within 30 days. We delete the account and associated personal data that we are not legally required to retain, including user-generated content associated solely with that account. Shared business records may be deleted, de-identified, or retained only where another authorised business user requires them or law requires retention.
For assistance, visit our Privacy Choices page or email hello@venuesv.com.
6. Your Rights
Under Australian Privacy Principles (APPs) and applicable law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise these rights, use the controls in the app, visit Privacy Choices, or email hello@venuesv.com.
7. Cookies
The Venues V website uses minimal cookies for session management and analytics. We do not use third-party advertising cookies. You can disable cookies in your browser settings, though this may affect functionality.
8. Children's Privacy
Venues V is designed for business use and is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice in the app. Your continued use of the platform after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: hello@venuesv.com
- Website: venuesv.com